Refund / Shipping Policy

Shipping Charges

The final payable amount will generally consist of: Product MRP + applicable Freight/Shipping Charges.

Shipping/freight charges may vary depending on the delivery location, order quantity, package weight and applicable logistics charges.

Order Confirmation

Once an order is received through our website, Vitabee Enterprise may contact the customer on the registered mobile number to confirm the order before preparing and dispatching it.

Order Processing

Confirmed orders will normally be prepared and dispatched within the applicable processing time communicated by Vitabee Enterprise.

Processing may take longer during holidays, high-demand periods or circumstances beyond our reasonable control.

Delivery

Orders are delivered through third-party courier/logistics partners.

Delivery timelines are estimates and may vary depending on the destination and courier service.

Vitabee Enterprise is not responsible for delays caused by circumstances outside our reasonable control.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Additional shipping charges may apply if a shipment needs to be re-dispatched because of an incorrect or incomplete address provided by the customer.

Damaged Package

If the package is damaged, leaking or appears tampered with at the time of delivery, please take photographs/videos of the package and contact us as soon as possible.

Damaged / Incorrect Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Registered mobile number
• Photographs/videos of the package
• Photographs of the product
• Description of the issue

After reviewing the case, Vitabee Enterprise may provide a replacement, refund or other appropriate resolution.

Returns

Because our products are food/consumable products, returns may be restricted for hygiene and food-safety reasons.

Returns will generally not be accepted for:

• Change of mind
• Natural variation in honey colour
• Natural variation in taste or aroma
• Natural crystallization of honey
• Preference-related complaints

Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been prepared or dispatched, cancellation may not be possible.

Contact for Shipping & Refunds

For shipping and refund questions, please contact Vitabee Enterprise using the details shown below on this page.